Terms & Conditions | The Chestnut Studio

Studio Guidelines and T&C 's

All service users are asked to take the time to read through the following, as it forms part of the agreement between us.

The Chestnut Road Studio is not a gym. It's a small, intimate space that has a lot of visitors every week. We move around the space with courtesy for the next person, some of whom have health issues, some of whom are elderly, but all, just like you, are here for the wellbeing of mind and body.

The space is in a converted cellar, so it is downstairs. You must be able to navigate stairs comfortably to participate in any of the group classes. Massages or one-on-ones are the exception; they can be moved upstairs into the living room if needed.

I do my best to create a space that feels emotionally and physically safe for everyone, but please remember that your lived experience may differ from the next person's; therefore, safety may not look or feel the same to them as it does to you. Make no presumptions of anyone and choose to be kind in speech and action to everyone you encounter, including me.

On the subject of SECURITY:

Doors open 10 minutes before class, there's no need to arrive any earlier than that. Please arrive in time to get settled in.
Arriving late without notifying Jo is not accepted.

On the subject of HEALTH, SAFETY & HYGIENE:

Use the handrails as you walk up or down the stairs.
Bare feet OR sticky socks in the studio please, definitely no shoes. Foot infections / skin damage MUST be covered / protected.
Reschedule your class/appointment if you are ill / contagious.
There is hand sanitiser provided, please use it.
Wipe the studio mat and equipment after use, using the cloths and spray provided. Just spray the cloth, there's no need to fumigate the room.
Using a bolster? Place the little sheets between you and it.
Leave everything for the next person as it was left for you.

On the subject of SHARING SPACE:

All personal belongings can be kept safely upstairs with your shoes and coats, but there are tubs downstairs if you do bring items down.
My bathroom is upstairs and available for use upon request. Please don't wander upstairs uninvited. Close the lid before you flush. Hand soap is at the sink and a clean hand towel hangs on the inside of the door. Please leave the bathroom as you found it.
Small space = shared air. Please do not apply perfume to attend class.
Be aware of the energy you bring with you, check your ego at the door, remember kind in thought, speech and action.
Please keep the floor clear of personal items. There are hooks placed around the studio for your top layers, it's nicer than throwing your clothing on the floor, don't you think?
Whether your phone upstairs or in a tub, please put it on silent or airplane mode anyway.

My needs as your TEACHER:

Take time to make sure the gates are secured properly behind you.
For Pilates and Yoga, please wear clothing that allows me to see your alignment. Hoodies or heavy layers are not useful.
I'll demonstrate, and I'll use verbal cues, but at times I may need to use my hands to adjust you. LMK if you're not comfortable with this.
Access is through the front gate, then the side gate, to the back door.
I get a lot of visitors to the studio, please limit wearing your shoes inside. There's a designated area for shoes and belongings. It should be clear where your stuff can be left, but if you're unsure please just ask.

Group Classes 2026

Refund Policy:

I do not offer refunds, or give credit for unused classes. You are responsible for checking that your package, product, price, and dates are correct before completing your purchase.

Becoming a Member:

Select 'become a member' on the website to complete and submit a simple registration form. Once received Jo will contact you for an informal interview. If the studio can meet your needs, and there is space, then you will be asked to attend a 1:1 induction. The induction is an opportunity to cover the fundamentals of Pilates and to prepare you for joining the group classes. The induction price includes your first group class.

Purchasing a Group Class Plan:

Studio members purchase the 5 class plan with a start date that suits them. They do not auto-renew. Plans are valid for one month from the chosen start date, and expire after 1 month, and any unused credits will then expire.

Booking & Rescheduling Group Classes:

Log in to your account to book your classes. You can book classes ahead of time, but a minimum of 2 hours’ notice is required for rescheduling or cancelling. You cannot cancel a class with less than 2 hours notice, in this event the class credit will be lost.

Minimum Numbers:

Classes require a minimum of 2 participants. If only one person is booked 24 hours in advance, the class will be cancelled. If a class is cancelled for any other reason, you will be notified via email. In case of emergencies, where it may be very short notice, you may also receive a phone call or SMS.

Need to take a break from classes?

Packages can’t be paused once they’ve started. You will need to plan ahead to accommodate holidays or school breaks etc. Members can book single classes, priced at £10. As class memberships are limited, priority will be given to pack holders. If you’re concerned about keeping your place in class, please chat to me in advance to see what options may be available; just try not to leave it until the last minute.

GROUP CLASSES 2027

From January 1st, 2027, all memberships will start on the 1st of the month.
Memberships will then auto-renew on the 1st of the following month, and continue to do so unless cancelled by the member, within their account.
There will be a small price increase to the 5 pack; from £35 to £38
Priority for class selection will be given to monthly members, single bookings will be available from the 5th of the month and arranged directly with Jo, and subject to a 24 hour cancellation/rescheduling policy.

Private Classes

Refund Policy:

I do not offer refunds. You are responsible for checking that your package, product, price, and dates are correct before completing your purchase.

Booking & Rescheduling Private Classes:

Please be aware that for all private classes, payment is required at the time of booking. Private classes can be rescheduled with 24 hours' notice. Less than 24 hours' notice will result in a £20 fee. The remainder of the price will be credited to the rescheduled appointment, and the outstanding amount will be charged.

Massage

Refund Policy:

I do not offer refunds. You are responsible for checking that your package, product, price, and dates are correct before completing your purchase.

Booking & Rescheduling a Massage:

Please be aware that for all appointments, payment is required at the time of booking. Massage appointments can be rescheduled, I just ask for 24 hours' notice. Less than 24 hours' notice will result in a £20 fee. The remainder of the price will be credited to the rescheduled appointment, and the outstanding amount will be charged.